DELIVERY AND RECEIPT
Acoustic doors, frames and accessories normally arrive in crates to protect from damage in transit. These crates should be opened immediately and the contents inspected for concealed damage. If damage is observed, the customer should contact the delivering carrier immediately by telephone and in writing requesting an on site inspection of the damaged material. A freight claim should then be filed with that carrier for repair or replacement. Security Acoustics can assist by providing all shipping documents in order to expedite the claim. Any delays in notification could result in denial of the claim.
Inventory should be taken for all items noted on the packing and accessories lists to assure that all necessary items have been included. These items could include frames, doors, perimeter seals, astragals, seal retainers and covers, door bottoms, thresholds, hinges, screws, glazing materials, hardware standoff brackets, installation instructions and etc. Security Acoustics must be notified immediately of any shortages.
Caution should be exercised in removing materials from the shipping crates to avoid damage. Items such as seal retainers and covers can easily be damaged from improper handling. Perimeter seals, astragals and hinges are normally packaged in poly bags. Desiccant, when provided for windows, is also packed in poly bags and should not be opened until glazing commences. Installation instructions are included with the accessories and must be used exclusively for all installation purposes.
Frames and doors must be removed from the crates and properly stored as outlined in the first section of this document. Accessories must be inventoried and stored in a secure location.
Improper storage can result in damage, shop primer deterioration on metal surfaces and veneer deterioration on wood surfaces resulting in project delays. Water and humidity damage are probably the largest source of problems that can easily be avoided. All frames and doors need to be stored on blocking at least four inches above the floor in a dry area, under cover, with at least ¼” airspace between to allow proper circulation. Caution should be exercised to avoid creating a humidity chamber. Metal doors should be stored upside down to prevent damage to the door bottom seal. Wood doors should be stored on a flat level surface and covered with opaque material to protect from sunlight. Edges of all wood doors intended to be stored more than one week should be sealed.